Refund policy

Zyvaira: Return & Refund Policy

At Zyvaira, we are committed to providing you with premium quality luxury bags and modest wear. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Period

We offer a 7-day return and exchange policy. You have 7 days after receiving your item to request a return. After 7 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unused, and unwashed.

  • It must be in the original packaging with all tags and labels attached.

  • You must provide the Order ID or proof of purchase.

  • Note: Items sent back to us without first requesting a return will not be accepted.

3. How to Start a Return

To initiate a return, please contact our support team:

  • Email: zyvaira@gmail.com

  • WhatsApp: [03340774695]

  • Return Address: [scheme 33 hashimabad housing society r-164 karachi]

4. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 24 hours) with a photo or video proof so that we can evaluate the issue and make it right. (Digital Marketer Tip: Unboxing video is highly recommended for claim approval).

5. Non-Returnable Items

Certain items cannot be returned:

  • Items purchased on Sale or during a Clearance promotion.

  • Customized or personalized products.

  • Gift Cards.

6. Return Shipping Charges

  • If the product is damaged or wrong, Zyvaira will bear the shipping cost.

  • If you want to return/exchange for personal reasons (change of mind), the customer is responsible for paying the return shipping charges.

7. Refunds (Cash on Delivery & Prepaid)

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • For COD Orders: Approved refunds will be sent via Bank Transfer, JazzCash, or EasyPaisa within 5-7 business days.

  • For Prepaid Orders: The refund will be processed back to your original payment method.