ZYVAIRA – Exchange Policy

At ZYVAIRA, we take pride in delivering premium-quality luxury bags and modest wear to our customers. Every order is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition.

To ensure a fair and transparent process for both our customers and our team, please read the following Exchange Policy carefully.

1. Exchange Period

We offer an exchange facility within 7 days of delivery for products that are received with a genuine manufacturing defect or an incorrect item sent by ZYVAIRA.

Exchange requests submitted after 7 days of delivery will not be eligible for consideration.

2. Mandatory Unboxing Video

For your protection and to ensure that any issue can be properly verified, customers are required to record a complete unboxing video while opening the parcel.

The video must:

• Clearly show the sealed parcel before opening.
• Show the shipping label/order details.
• Capture the complete unboxing process without cuts or editing.
• Clearly show the product and any defect or issue immediately after opening.

A complete unboxing video is mandatory for any damage, defect, wrong-item, or missing-item claim. Without a proper unboxing video, we may be unable to verify the condition of the product at the time of delivery, and the exchange request will not be eligible.

3. Eligible for Exchange

An exchange may be approved only in the following circumstances:

• Genuine manufacturing or stitching defect.
• Product received damaged due to a manufacturing issue.
• Wrong product, color, or variant sent by ZYVAIRA.
• A component such as a zipper, buckle, or strap is found to be defective upon opening.

All claims are subject to verification and approval by our team.

4. Issues Must Be Reported Promptly

If you receive a defective or incorrect product, please contact us within 24 hours of delivery with:

• Your Order ID
• Complete unboxing video
• Clear photos/videos showing the issue

Our team will review the claim and guide you through the exchange process.

5. Non-Eligible Exchange Requests

Exchange requests will not be accepted for:

• Change of mind.
• Customer no longer wanting the product.
• Personal preference.
• Minor differences in color due to lighting, photography, or screen settings.
• Damage caused after receiving or using the product.
• Normal wear and tear.
• Products that have been washed, altered, used, or mishandled.
• Claims submitted without a complete unboxing video.
• Claims reported after the applicable exchange period.

6. Product Condition for Exchange

For an approved exchange, the product must be returned in its original condition and, where applicable, with:

• Original packaging.
• Tags and labels.
• Accessories and included components.

Products showing signs of use, washing, alteration, or customer-caused damage will not qualify for exchange.

7. No Refund Policy

ZYVAIRA does not offer cash refunds or refunds for change of mind.

If a product is confirmed to have a genuine manufacturing defect or an incorrect product was sent, the resolution will be an exchange/replacement, subject to product availability.

8. Exchange Shipping Charges

If the issue is confirmed to be a genuine manufacturing defect or an incorrect product sent by ZYVAIRA, ZYVAIRA will bear the applicable exchange shipping charges.

For any request that does not fall under our eligible exchange conditions, the customer will be responsible for applicable shipping costs, where applicable.

9. How to Request an Exchange

To submit an exchange request, please contact our support team:

Email: zyvaira@gmail.com
WhatsApp: 03340774695

Return Address:
Scheme 33, Hashimabad Housing Society, R-164, Karachi

Please do not send any product back without receiving confirmation from our support team first.

Important Notice

📦 Please record your complete unboxing video before opening your ZYVAIRA parcel.

A complete and unedited unboxing video is required to verify claims relating to damage, manufacturing defects, wrong items, or missing items.

By placing an order with ZYVAIRA, customers acknowledge and agree to the terms of this Exchange Policy.